I am looking for training in Customer Service

Ensure your team makes the right impression with customers. Our Customer Service programmes will give your team a better understanding of what your customers really want, building confidence and a sense of achievement in your workforce.

Programme Content

Our programmes are made up of a number of units, some mandatory with additional optional units chosen to reflect individual job roles. A sample for each level is provided below.

Customer Service Intermediate

• Deliver reliable customer service
• Impression and image
• Effectively apply organisational procedures
• Promote additional products or services
• Develop and improve customer service
• Handle problems
• Go the extra mile in customer service
• Live up to the customer promise

Customer Service Advanced

• Apply the rules & organisational procedures
• Make customer service personal
• Go the extra mile in customer service
• Improve customer relationships
• Monitor & solve service problems
• Improve service delivery
• Organise the delivery of reliable service
• Organise the promotion of products & services
• Use customer service as a competitive tool
• Improve customer service

Duration & Format

• Training is delivered in the workplace, with minimum disruption to your business
• Programmes can be completed within 9 months

Qualifications Outcomes

• Level 2 or Level 3 NVQ in Customer Service
• Principles of Customer Service Certificate
  Level 2 or Level 3
• Functional Skills in Maths and English (exempt if you already hold GCSE passes or higher)