Our free, fully funded Customer Service Course will help you develop new skills and improve your current job prospects, prepare for a new job role or go on to study customer service at higher levels.
CUSTOMER SERVICE LEVEL 2 Course Overview:
- Understanding the principles of customer service and delivery
- Developing your knowledge of customers types and services
- Understanding organisational structures and sectors
- Developing your customer communication skills
- Enhance your problem-solving skills
- Developing appreciation of customer relationship building and customer loyalty
ELIGIBILITY FOR FREE TRAINING: For most people training is completely free but we have to check your eligibility. Go Train are co-financed by the European Social Fund (ESF), the Education and Skills Funding Agency (ESFA), the West Midlands Combined Authority (WMCA) and the Greater London Authority (GLA).
Thank you all for your help with my training courses. I am delighted to share that I recently received a job offer! These courses allowed me to learn, have fun, stay positive and not give up. Through the training courses, I attended I was able to: understand the importance of customer service, interpersonal skills and also how to produce a quality CV.
I want to thank my Go Train teachers and the whole Go Train team for sending me the latest job vacancies, checking on me, give updates and for trying your best to help me in multiple areas.
All of our courses are free for learners because we are government funded. Without funding course costs would range from £300.00 to £1,200.00. In order to confirm your eligibility for funding please complete the application form below and start your course in as little as 48 hours. If you’d like to find out more or have any further questions please CLICK HERE to contact us.