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ONLINE CUSTOMER SERVICE LEVEL 2 Course Overview:

Our free, fully funded Online Customer Service Course will help you develop new skills, improve your job prospects and even prepare you for a new job role.  

 

  • Understanding the principles of customer service and delivery 
  • Developing your knowledge of customer types and services 
  • Understanding organisational structures and sectors 
  • Developing your customer communication skills 
  • Enhance your problem-solving skills 
  • Developing appreciation of customer relationship building and customer loyalty 
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IN-CENTRE CUSTOMER SERVICE LEVEL 1 Course Overview:

Our free, fully funded level 1 Customer Service Course is a job-ready qualification offered by the awarding body NCFE, which requires learners to demonstrate the skills and knowledge required to work within customer service.

Aims and objectives:

  • Provide learners with the skills and knowledge required to successfully work in customer service.
  • Develop learner’s skills in communication, resolving queries and meeting customer’s needs.
  • Build learner’s knowledge of the principles of customer service.
  • Develop customer service skills that can be relied upon by employers in a range of industries.
  • Provide learners with the skills and knowledge needed to communicate effectively with customers. 
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Thank you all for your help with my training courses. I am delighted to share that I recently received a job offer! These courses allowed me to learn, have fun, stay positive and not give up. Through the training courses, I attended I was able to: understand the importance of customer service, interpersonal skills and also how to produce a quality CV. 
Anika

Customer Service Level 3, London

 

APPLY NOW:

All of our courses are free for learners because we are government funded. Without funding course costs would range from £700.00 to £1,200.00. In order to confirm your eligibility for funding please complete the application form below. If you’d like to find out more or have any further questions please CLICK HERE to contact us.

 

ELIGIBILITY FOR FREE TRAINING:  For most people training is completely free but we have to check your eligibility. Go Train are co-financed by the European Social Fund (ESF), the Education and Skills Funding Agency (ESFA), the West Midlands Combined Authority (WMCA) and the Greater London Authority (GLA).
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