Housing Concierge – REF124

  • Job Title: Housing Concierge
  • Job Location: Wallsend, Newcastle
  • Salary: £9.00 and hour
  • Hours: Various shifts available

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.  **

  • Course Location: Online
  • Course Start Date: 13/07/2020
  • Course Length: 3 Weeks
  • Courses Taken: Digital Skills

Job Description

The purpose of this job is to provide an on-site presence at supported accommodation owned or leased by the company, which may include waking cover overnight and/or weekends, between hours specified by the Senior Client Manager or Client Services Manager. The post will generally be lone working providing a presence when support staff are not on site to ensure the safety and security of the building and occupants, which is also conductive to cohesive neighbour and community relations.

The post holder is responsible for statistical information regarding occupancy, updating project records e.g. the communications log, in accordance with record keeping quality standards. You are required to be flexible to work within other office/service locations in the future within an agreed area of your initial office location.
Knowledge skills and experience required

Experience: No experience required, although previous work in either a social housing or care setting in a paid or voluntary capacity would be beneficial
Education: No formal education or academical qualifications are required for this post. Basic level numeracy and literacy is essential
Skills and abilities:

  • To have a broad knowledge of the issues that affect vulnerable people
  • Ability to demonstrate a clear understanding of confidentiality
  • Ability to demonstrate a clear understanding of equal opportunities
  • Ability to demonstrate a clear understanding of health and safety issues
  • To display initiative in identifying action required and taking appropriate measures
  • Basic computer literacy skills
  • Seeks and accepts personal responsibility for own action
  • Ability to work alone without direct supervision
  • Ability to understand and meet the needs of the customer
  • Ability to change and adapt approach, to suit a variety of situations, individuals and groups
  • Awareness of the company’s values
  • Ability to work flexibly on a rota, including weekends and public holidays where required

Personal characteristics:

  • Work flexible hours/24-hour rota, including weekends and public holidays
  • Commitment to implementing Anti-discriminatory, diversity and equal opportunities policies
  • Caring and respectful approach to vulnerable people


  • Enhanced DBS
  • Right to work ID
  • 3 year references

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