Telesales Executive – REF274

  • Job Title: Telesales Executive
  • Job Location: West Bromwich
  • Salary: £18k basic salary plus commission – negotiable dep upon experience
  • Hours: Remote working or office working optional

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.  **

  • Course Location: Online
  • Course Start Date: 20/07/2020
  • Course Length: 4 Weeks
  • Courses Taken: Customer Service

Job Description

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Proven experience as telesales representative or other sales/customer service role is preferable
  • Proven track record of successfully meeting sales quota preferably over the phone would be a plus
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems advantageous
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Competitive and able to create an opportunity

This is a telephone sales role, candidates MUST have an excellent telephone manner and excellent communication skills including English speaking.

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