Civil Enforcement Officer – REF284

  • Job Title: Civil Enforcement Officer
  • Job Location: Birmingham
  • Salary: Competitive
  • Hours: 42.5 hours per week, Monday to Sunday on a rolling shift pattern

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.  **

  • Course Location: Online
  • Course Start Date: 20/07/2020
  • Course Length: 3 Weeks
  • Courses Taken: Digital Skills

Job Description

** Full Motorcycle Licence or CBT Essential **
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being active? Do you have a full motorbike licence or CBT? If so, we are currently recruiting for Mobile Civil Enforcement Officers

Our Civil Enforcement Officers are the eyes and ears of the local community, patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions. Your aim is to keep roads congestion free and keep traffic moving. Your day will be spent, mostly outside, in all weathers, using the company scooters to ride to areas and then enforcing, so please consider this before you apply.

You will be dealing with members of the public face to face, so customer service must be something you enjoy, sometimes in difficult situations. You will be required to work 42.5 hours per week, Monday to Sunday on a rolling shift pattern, (including some Bank Holidays). Shifts vary so flexibility for the role is essential.

In return for your hard work:

  • Free uniform
  • Paid Holiday
  • Employee Benefit Scheme – Including Cycle to Work Scheme, Childcare Vouchers & Discounts
  • Reward & Recognition Scheme
  • Training & development opportunities
  • Employee Consultative Committee to represent the voice of colleagues

Key Accountabilities

  • To act as relief and cover for other enforcement staff during periods of absence
  • To carry out the duties of the post with due regard to the Company’s equal opportunities policy
  • To be flexible – carry out any other duties as and when required by the management
  • To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is always adhered to
  • To assist in providing an effective customer care policy
  • To enforce TMA 2004 legislation and the Council’s policies in respect of parking controls by issuing of Penalty Charge Notices to vehicles in contravention of the regulations
  • To authorise vehicles for specific clamp and removal action in line with contract guidelines
  • To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
  • To report all occurrences of equipment breakdown and irregularities within the enforcement areas
  • To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service

Skills

  • Ability to operate a handheld computer terminal
  • Ability to communicate with customers, often in difficult and demanding circumstances
  • Ability to write simple reports and complete pocketbook notes
  • Customer service skills
  • Have good awareness of local geography of working area.

Qualifications

  • GCSE or Equivalent in English & Maths preferred
  • CBT or full motorbike licence required
  • Full training, uniform, PPE, vehicles provided

Knowledge

  • Numeracy & literacy skills

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