DWP / Jobcentre Plus Executive Officer Work Coach – REF324


  • Job Title: DWP / Jobcentre Plus Executive Officer Work Coach (Universal Credit) Ref: BMC106169
  • Job Location: Wolverhampton
  • Salary: TBC
  • Closing date for referrals: 29/7/20

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual. **

  • Course Location: Delivered online or in a Go Train centre
  • Course Start Date: 03/08/2020
  • Course Length: 3 Weeks
  • Courses Taken: Customer Service Level 2, Mental Health & Well Being and Equality & Diversity

Job Description

DWP is looking for customer-focused and committed individuals to train as Work Coach Executive Officers, and deliver an exceptional public service to people who need support.

As a Work Coach, you’ll have the empathy and compassion to help people and their families towards financial independence through work. You’ll also have the capability and dedication to ensure they can claim the support they need on that journey.

You will be using your own sound judgement to help them through some critical times in their lives, and your tailored coaching will often make a huge difference to their ability to find, stay in, and progress in a job.

Key Criteria: A great Work Coach can:

• Communicate well with diverse range of people, and deliver a consistently excellent service;
• Find ways to help customers that puts their needs at the centre of the process;
• Use digital services confidently, navigate and coach others to use digital job search tools i.e. job search websites, the Universal Credit Digital Service, email and social media;
• Understand interpret and adapt complex information to suit customer needs;
• Handle sensitive challenging and emotional situations, face to face or over the phone;
• Use judgement and take a considered approach to situations and tasks when making decisions.

​As well as completing the qualifications, customers will also receive dedicated support and guidance with regards to the DWP application process, online tests and interview preparation.

APPLY NOW and complete the form below:

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