Medical Receptionist – REF459

  • Job Title: Medical Receptionist
  • Job Location: London
  • Salary: £23000 – £24000 Per Year 
  • Hours: Long-term contract

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.**

  • Course Location: Online
  • Course Start Date: 24/08/2020
  • Courses Taken: Customer Service
  • Course Length: 2 weeks

To apply now complete the short form below:

An amazing opportunity has arisen for a talented individual, who is looking for a challenge and an exciting opportunity. Our client is working with a private medical specialist centre, based in the heart of the noted Harley Street in Marylebone. 

They are looking for a motivated and hands on individual, who is not afraid to go the extra mile and who is passionate about providing the best customer service. This is a very busy role due to the intense volume of incoming patients, so the ideal candidate will have to thrive under pressure. 

JOB SUMMARY: 

To work as part of a small team providing a highly efficient administration and reception service. The reception team are the first point of contact for all patients and visitors, therefore a professional, friendly and polite manner is essential in order to assist in the smooth and efficient running of the centre. To promote a professional image of the company at all times and be knowledgeable about the services the centre provides. 

DUTIES:

  • To deal with all enquiries both in person and on the telephone in a polite and professional manner 
  • Transfer calls as required 
  • To arrange appointments for all patients in accordance with protocols, utilising the centre’s computerised patient administration system 
  • Send out appointment confirmations and supporting information to patients 
  • Obtain pre-authorisation from private medical insurance companies for insurance covered treatments 
  • Liaise with external partners to organise specific appointments 
  • Conduct courtesy calls and send out reminders to patients 
  • Greet all patients and visitors on arrival at the centre 
  • Communicating with other departments on patient and visitor arrivals 
  • Ensure accuracy of patient details and that required paperwork is completed 
  • Respond to email and website enquiries 
  • Chase referral letters 
  • Chase outstanding accounts 
  • Keep the reception area clean and tidy at all times 
  • Ensure waiting areas, corridors and stairs are kept tidy and free from hazards 
  • Assist other departments as required at the discretion of reception manager 
  • General office duties: 
  • Taking payments 
  • Updating patient records 
  • Unlocking / locking gate 
  • Preparing daily sheets 
  • Preparing patient questionnaires for next day 
  • Cover for healthcare assistant for patient refreshments 
  • Always be vigilant and report problems and concerns to the Reception Manager 
     

This role will suit well someone with strong communication skills and who is happy to work as a part of a small team. 

 

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