Phone Agent (Inbound) – REF479

  • Job Title: Phone Agent (Inbound)
  • Job Location: Wiltshire, home-based
  • Salary: £17,550 to £18,500 per annum
  • Hours: 37.5 per week (between 8am – 6pm) plus up to 2 Saturdays that are paid as overtime

** Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.**

  • Course Location: Swindon, Chippenham Centre and virtual classrooms remotely
  • Course Start Date: On-going
  • Course Length: 2 Weeks
  • Courses Taken: Customer Service



  • A can do, positive attitude and friendly phone manner is imperative for the role.  You will be providing front line assistance for our customers via telephone, email, live chat and post in a friendly, professional and efficient manner
  • Assist with all queries received by accurately displaying a high level of functional and technical expertise in line with the company processes and procedures
  • Ensure you are up to date with the appropriate and relevant FCA regulation training
  • Promote positive customer perceptions by continuously developing relationships to ensure continuity of service
  • Achieve set performance objectives to maintain a high level of quality and efficiency to contribute achieving the overall department service level targets


  • A polite, friendly and empathetic communication manner
  • A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service
  • The ability to handle challenging situations and complaints in a calm, professional and efficient manner
  • If you have experience in the pet insurance market or financial services market that would be good, but the right attitude and values to work within pet industry more important
  • A credit check will be undertaken.  You will be required to have 5 years of references available and a clear credit check, as working within financial services.

Further Details

  • Hours – 37.5 per week (between 8am – 6pm) plus up to 2 Saturdays that are paid as overtime
  • Salary – £17,550 to £18,500 per annum
  • Holidays – 22 days, plus statutory leave and your birthday off
  • Benefits – attached is full comprehensive list but include pension, life assurance, health care cash plan

To apply now complete the short form below:

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