Course Start Dates: 27/09/21, 04/10/21, 11/10/21, 18/10/21, 25/10/21

  • Job Title: Customer Service Advisor
  • Job Location: Devizes, Wiltshire
  • Salary: £12,466 p/a
  • Hours: Part time, Permanent

Job Description

You’ll be talking to our customers every day through a range of mediums.
Making appointments, supporting tenants to use the self-service options, Resolving issues and ensuring that their needs are met,
Using common sense and logical approach to problem solving.
Being able to put yourself in their shoes will really help.

About You:
Previous experience working in a customer service role, which probably included handling customer complaints.
You’ll be a good listener, understanding how to use your customer service skills to ensure a great service is given.
Multi-tasking will be one of your strengths as you’ll need to be able to chat with customers whilst adding information to our system.

Training Before Interview

Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.

Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.

  • Course Location: Chippenham
  • Course Delivery: Classroom & Virtual
  • Course Start Dates: 27/09/21, 04/10/21, 11/10/21, 18/10/21, 25/10/21
  • Course Length: 2 weeks
  • Courses Taken: Customer Service

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