Course Start Dates: 27/09/21, 04/10/21, 11/10/21, 18/10/21, 25/10/21

  • Job Title: Trainee Administrator (KickStart)
  • Job Location: Chippenham, Wiltshire
  • Contract type: Part Time, Temporary
  • Salary: Under 21 years £7.36, 21 – 22 years £8.36 & Over 23 years £8.91

Job Description

To learn how to carry out general administration within a Go Train Centre, acting as the first point of contact for all learners and referral partners, promoting a positive and professional image.
The role involves work on the telephone, email and data entry on the Go Train management information system.
To support the centre engaging new learners, on boarding learners, tracking their learning and their progress into work.
Reporting to:
Centre Manager / Senior Centre Manager
Main Responsibilities
• To take telephone calls, promoting a positive response
• To act as front of house reception ensuring all learners are treated in a courteous and professional manner
• To book learners on courses and check attendance
• To carry out any associated paperwork including data capture on the appropriate system
• To provide general support to learners, by providing information, advice and guidance on courses available
• To follow up with learners on the phone and via email to monitor their progress after they have completed learning with Go Train
• To support learners who have not achieved a positive progression after their course, referring them to additional help and support as required.

Training Before Interview

Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.

Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.

  • Go Train Centre: Chippenham
  • Course Delivery: Classroom
  • Courses Taken: Customer Service – ICT
  • Course Length: 1-2 Weeks
  • Course Start Dates: 27/09/21, 04/10/21, 11/10/21, 18/10/21, 25/10/21

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