Course Start Date: 29/11/21, 06/12/21, 13/12/21, 03/01/22

  • Job Title: Inbound Customer Service Adviser
  • Job Location: Swindon, Wiltshire
  • Salary: £18000 + Benefits
  • Hours: Full time, Permanent

Job Description

This is a truly unique role – working with the most exquisite products!

As a Customer Service Adviser you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone – ensuring customers have the best experience possible! You will be dealing with questions, queries and complaints, as well as advising customers on products, up-selling options and the latest deals available.

Key Attributes:
•  Strong communication, excellent customer service skills, and passionate about great customer service
•  The ability to problem-solve and multi-task effectively
•  Digital savvy, and confident with social media
•  Work confidently in a team, and want to add value to it

Woven understand their best people come from a variety of backgrounds and are willing to consider all sorts of previous experience. If you’re a natural communicator, enjoy talking to people, this is perfect for you. There will be in depth training provided for you enabling you to feel confident and raring to go from day one, with a team of highly supportive individuals for you to call on.

In this role benefits are key, the focus is on YOUR health, wealth, and self. “Benefits+” is a bespoke benefits platform that puts you first including:
•  23 days holiday rising to 25 days after 5 years’ service
•  3% pension employer and 5% pension employee contribution
•  4 x basic salary life assurance and much more!

Training Before Interview

Please note that you will need to complete the training package below before being offered an interview. Training is funded and offered at no charge to the individual.

Training is either delivered in our COVID safe, training centre, in small groups where we have social distancing and protective measures following Department of Education guidance or it can be delivered online in the safety of your own home in a virtual class group led by one of our tutors- the choice is yours. When you complete the course you will be interviewed for the role.

  • Course Location: Swindon
  • Course Delivery: Classroom
  • Course Start Date: 29/11/21, 06/12/21, 13/12/21, 03/01/22
  • Course Length: 1 week
  • Courses Taken: Customer Service

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