Retail Level 1 course

Retail Course Overview:

Whether you are trying to get your first retail job or advance in a current role, Go Train are here to improve your career prospects with our free, fully funded, online Level 1 Retail Course. This qualification provides the background knowledge needed to succeed in retail, and covers the essential concepts. Topics include customer service, selling, teamwork as well as health, safety and security issues.

The course is for anyone who works in or would like to work in retail and is accredited by City & Guilds. You don’t need any previous experience or prior qualifications.

Course Aims:

  • Laws and legislations
  • Sales techniques
  • Working with customers
  • Diversification in Retail
  • The business of Retail
  • Dealing with customer complaints and queries
  • Teamwork within Retail
  • The future of Retail post COVID
Free English Course Price

I contacted Go Train about doing my English Level 2 and they swiftly returned my email. I was quickly enrolled and met my Tutor, Ben. The course took around 2 months to complete and the whole process went smoothly with no issues. I now plan to do my Functional Skills Level 2 in Maths, also with Go Train.

Jake, Functional Skills English Level 2



All of our courses are free for learners because we are government funded. Without funding course costs would range from £700.00 to £1,200.00. In order to confirm your eligibility for funding please complete the application form below. If you’d like to find out more or have any further questions please CLICK HERE to contact us.


ELIGIBILITY FOR FREE TRAINING:  For most people training is completely free but we have to check your eligibility. Go Train are co-financed by the European Social Fund (ESF), the Education and Skills Funding Agency (ESFA), the West Midlands Combined Authority (WMCA) and the Greater London Authority (GLA).