English Skills: Improve Career Prospects and Confidence with Written and Spoken English
develop confidence in written and spoken English

Whether you are trying to get your first retail job or advance in a current role, Go Train are here to improve your career prospects with our Fully Funded Level 1 Retail qualification. This qualification provides the background knowledge needed to succeed in retail, and covers the essential concepts. Topics include customer service, selling, teamwork as well as health, safety and security issues.

This qualification is for anyone who works in or would like to work in retail and is accredited by City & Guilds. You don’t need any previous experience or prior qualifications.


Level 1 Retail Course Overview:

  • Laws and legislations
  • Sales techniques
  • Working with customers
  • Diversification in Retail
  • The business of Retail
  • Dealing with customer complaints and queries
  • Teamwork within Retail
  • The future of Retail post COVID

Once the course has been completed, your tutor will arrange your exam. The exam will take place in your local centre.

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ELIGIBILITY FOR FREE TRAINING: For most people training is completely free but we have to check your eligibility. Go Train are co-financed by the European Social Fund (ESF), the Education and Skills Funding Agency (ESFA) and the Greater London Authority (GLA). Unfortunately, at this time we are unable to take new learners from the West Midlands Combined Authority (WMCA).

The courses have really helped me improve my customer service skills. I’ve learnt how to interact with customers: how to talk to them, how to approach them, how to treat them and how to help them. The courses have done a lot to help improve my self-esteem and my confidence and I can now interact and communicate well. It has also really helped with my time management skills due to the set times of the lessons. It’s helped me show reliability and dependency. I’m feeling really positive about my future and grateful for all the staff at Go Train who have worked with me.


Go Train Learner , B&M


All of our courses are free for learners because we are government funded. Without funding course costs would range from £300.00 to £1,200.00. In order to confirm your eligibility for funding please complete the application form below and start your course in as little as 48 hours. If you’d like to find out more or have any further questions please CLICK HERE to contact us.